Why Choose ISM?

ISM will support you on your road to independence

ISM values its promotion of choice, flexibility, care and creativity in disability management and administration. We will work with you to support your journey to empowerment and self-determination. Our innovative approach to technology in the NDIS marketplace means we are strategic leaders and thinkers within the NDIS business sector. We aim to provide and utilise proven, cutting edge science and technologies to drive growth and innovation, both in ISM and the wider disability support space.

Who is ISM?

Independent Support Management (ISM) is a Queensland-based company providing services nationally for participants and service providers who are connected to the National Disability Insurance Scheme (NDIS). Our founders and staff recognise that participants have an overwhelming need to become empowered through their NDIS plans. ISM will strive to work alongside our people to help them achieve their goals and inspire their personal independence as the outcome of our service.

Our founders and staff have experience in areas of psychology, disability, mental health, finance, and business. Working together they have developed an approach to provide developmentally-appropriate guidance for the coordination of NDIS participant’s funds. Using person-focused technology, our approach tracks independence and quality during your journey with us.

ISM Senior Team Members

Paul Khan, Executive General Manager

Strategic Leader | Business Development | Chartered Banker
Paul is a leader who has managed mid-tier legal and accounting firms in the UK and Australia as well as led large multi-cultural sales and support teams as a line director at global firms. Paul creates an inclusive vision, joins the dots across ISM and aligns strategic rhetoric with operational execution.

Mandy Dexter, Managing Director

BPsych(Hons)MAPS | Psychologist, PSY0000961169 | Owner and Founder
Mandy is a registered psychologist who has owned and operated her own private practice for over 15 years. She has extensive experience in working with children and adults who experience developmental difficulties and disabilities. Mandy works passionately to ensure people have access to appropriate and effective services that match their NDIS goals. She is dedicated to making sure ISM can provide a space to assist people in overcoming their fears and misgivings about the NDIS system. Mandy continues to observe the positive outcomes for people with a disability being able to reach their goals with the support of the NDIS.

Zachary Dexter, Executive Director

Social Entrepreneur | Owner and Founder
Zachary is a young and driven business owner who has taken industry inspiration from his diverse working background. He has extensive business, finance and culture management experience which guides his work operations and informs his drive for the provision of exceptional service to his customers. Zachary is thrilled by the potential of delivering new and exciting services with the help of high-tech processes and market leading strategies. Zach has a Bachelor of Applied Entrepreneurship. He also pursues social entrepreneurial ventures in a number of different sectors.

Pratik Shah, Executive Accountant

Senior Accountant | Financial Operations Manager | Relationship Manager
Pratik is an Australian-qualified CPA who completed a Masters Degree of Commerce at Deakin University.

He has more than 15 years of experience in accounting and bookkeeping, and has worked for international Tier 1 and 2 accounting firms.

Jamin Cavanough, Administrative Assistant

Plan Manager Assistant | Capacity Building Trainer | Relationship Manager
Jamin is a passionate team member who has been apart of the ISM family since opening our doors. She is one of our NDIS experts and is driven by her compassion and willingness to go above and beyond. Jamin is excited by the opportunities that NDIS offers and is inspired to ensure people feel empowered along their NDIS journey. Jamin continues to maintain positive relationships and experiences at ISM.

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Related Services:

NDIS PM Capacity Building

Start your journey toward true independence and self-managed NDIS with ISM’s training service >

NDIS budget tool

Take command of your NDIS funding with our friendly NDIS budget tool >

Kickstart your plan

Start your NDIS journey off on the right foot to help you utilise your funding in the most useful way >

What makes us successful

“I heard ISM was good and they are highly recommended in the community.”

- A delighted customer since 2019.