NDIS Frequently Asked Questions

General NDIS FAQs


Start by calling the NDIS at 1800 800 110 or visit the NDIS website to see if you’re eligible and begin the application process.

The NDIS covers various support areas tailored to your situation and goals. Learn more about specific costs and the “reasonable and necessary” framework.

Registered providers meet NDIS quality standards, while non-registered providers don’t. Using a Plan Manager allows you to access both, giving you more choices in selecting providers.

You can request a review or submit a change of circumstances form. Discussing this with your NDIS planner or LAC and explaining the need for changes is vital.

ISM Plan Management Services FAQs


We offer a VIP subscription service to enhance our customer service experience further. This premium service provides our customers unlimited access to training in place of Support Coordination and priority customer support via email and Live Chat. At ISM, we believe in delivering not just a service but a comprehensive experience that enriches and simplifies the lives of our customers.

  • MMM1-5 (non-remote) – $39.99
  • MMM6 – (remote) $59.99
  • MMM7 – (very remote) $64.99

Monthly subscription services are only available to ISM Plan Management customers.

Our Plan Managers handle the complex administrative tasks related to your plan, like tracking expenses, providing financial statements, providing you access to the myDashboard app Our Plan Managers handle the complex administrative tasks related to your plan, like tracking expenses, providing financial statements, providing you access to the myDashboard app, handling NDIS claims, paying providers, and securely storing service agreements. This allows you to concentrate on achieving your plan’s goals., handling NDIS claims, paying providers, and securely storing service agreements. This allows you to concentrate on achieving your plan’s goals.

If plan management isn’t included in your NDIS plan, you can request this feature through your NDIS/LAC planner. Look for the Support Area: Improved Life Choices in your plan for details.

Plan Managers primarily handle payment of support from your NDIS budget and do not assist in locating or linking participants to appropriate services. That’s usually the role of NDIS/LAC planners or Support Coordinators.

Switching to our Plan Management services is a smooth and hassle-free process. Simply contact our team at 1800 954 559, and we will guide you through the transition process. We’ll handle all the necessary paperwork and liaise with your existing provider to ensure a seamless transfer.

Our dedicated team of experts is here to help you understand your budget and spending. Through regular updates, comprehensive reports, and one-on-one consultations, we’ll ensure that you have a clear understanding of your financial situation and how to best utilise your funds.

We take conflicts of interest seriously and have robust policies in place to ensure transparency and integrity in our services. All potential conflicts are identified, recorded, and managed appropriately to prevent any adverse impact on our customers.

Yes, you can monitor the status of your invoices and payments through our myDashboard app. You’ll have real-time access to your financial information, enabling you to track the progress of payments and manage your budget effectively.

Your satisfaction is our priority, and if you’re not satisfied with our Plan Management services, you can terminate at any time. To begin the termination process, please contact our customer support team, who will assist you with the necessary steps and ensure a smooth transition to another provider if required.

Yes, we offer a user-friendly web-based app that provides you with easy access to your account, budget, invoices, and other essential information. You can access our app by clicking here, and our support team is always available to assist you with any queries or technical issues.

Plan Management Payment Details FAQs


Invoices can be sent via email to [email protected], faxed to 07 2102 4900, or hand-delivered or posted to any of our office locations found on our contact us page.

Yes, we offer same-day payment for supplier invoices. Suppliers can submit a Priority Payment request form here. Please note that normal processing takes 2-5 business days, and priority payments may include a 4% Processing Fee. More details are in our Priority Payment Policies.

Usually, it takes 2-5 business days for payments to reach suppliers. Delays can occur due to various reasons such as incorrect invoicing, delays in submission, or changes in participant plans.

Yes, you can be reimbursed for eligible expenses. Use our Reimbursement Request form here or call 1800 954 559for a paper-based form.

NDIS tax invoices require specific information which can be downloaded fromhere .

 

Therapy Centre – Rockhampton FAQs


Our multidisciplinary team in Rockhampton provides services such as physiotherapy, occupational therapy, psychology, art therapy, functional capacity assessments, and neuro sequential model of therapeutics assessments.

To schedule an appointment, please call our Rockhampton location at 1800 954 559 or send an email to [email protected]

Functional Capacity Assessments evaluate an individual’s ability to perform daily tasks. Our trained professionals conduct these assessments through observations, interviews, and standardised tests.

The NMT is a comprehensive approach to understanding and treating complex developmental trauma. Our trained therapists use this model to tailor interventions to individual needs.

Our team consists of experienced professionals in fields such as physiotherapy, occupational therapy, psychology, and art therapy. Learn more about our team members here

Our therapists will work with you to understand your unique needs and recommend the most appropriate therapy or assessment. Feel free to contact us for a consultation.

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