Participants
We handle all your invoices, payments and reporting - at no cost to you. Your NDIS plan, your choice.
Service that stands out
Easily handle your NDIS plan management needs with our personalised support, efficient solutions and timely payments.
Who we support
Plan management for everyone
Whether you're a participant, coordinator or provider - Independent Support Management has you covered.
Support Coordinators
Real-time visibility into participant budgets. We make your job easier with fast responses and clear reporting.
Providers
Get paid reliably and on time. We process invoices quickly and keep communication clear.
Why choose us
What makes Independent Support Management different
NDIS expertise
A highly experienced team with specialist knowledge of the NDIS.
Budget tracking app
Approve invoices and track your budget in real-time.
Fast invoice processing
Digital invoicing with timely payments to providers, so you've always got clarity on your budget balance.
Getting started
How it works
Simple steps to get your plan managed. Stress free.
- 01
Register online
Complete our online sign-up form in minutes.
- 02
We set up your plan
We activate your account and help you endorse us as your chosen plan manager with the NDIA – we make it easy.
- 03
Providers invoice us
Your providers send invoices directly to us. No chasing required on your end.
- 04
We pay, you track
We process payments quickly and you get full visibility via your online portal or app.
- 05
Monthly statements
Clear monthly statements so you always know exactly where your budget stands.
Testimonials
What people say about us
The only company that got back to me straight away. I was also given a direct phone number to ring if any queries, so thank you.
You are very easy to deal with both as a customer and a supplier.
ISM pays bills on time and keeps an eye on the budget. They also have a local presence in my community.
My friend said you guys were great and highly recommended.
ISM allow me to approve my invoices before they are processed using their Dashboard feature.
Get in touch
Ready to get started?
Plan management is free for NDIS participants. Choose how you'd like to register - either way you get the same team, the same phone number and the same service.
Recommended
Register with Kismet Healthcare
Our central registration
Register directly with Kismet - the same team who run Independent Support Management plan management, under one central registration.
- Free for NDIS participants
- Same Independent Support Management team, same service
- One account across all Kismet services
Register with Independent Support Management
Register under the Independent Support Management brand
Prefer to stay with the Independent Support Management name? You can still register under Independent Support Management. Same team, same service quality - your account is powered by Kismet either way.
Register with Independent Support ManagementNot sure which to choose? Either option is managed by the same Independent Support Management team on the same Kismet platform. Call us on 1800 954 559 or start a and we'll help you decide.
What's the difference?
Given likely upcoming changes to plan management legislation, Kismet now offers registration directly under the Kismet name rather than through our portfolio brands. It's the same team and the same service - the only difference is which name appears on your registration and account.
Talk to us
Available 9am–5pm AEST (QLD), Monday to Friday
EmailGeneral: support@ndism.com.auPayments: planmanager@ndism.com.au
Call us1800 954 559Existing users
Manage your budgetLog in to the Kismet dashboard