We make NDIS Plan Management easy for you:
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Speak to our friendly expertsSince the NDIS was born we have been providing exceptional service and compassionate support to thousands of people:
The NDIS is complicated. With our experience and expertise by your side, you can live the life you want. We are built on customer recommendations and are a true boutique family-managed business. A deep commitment to the aims of the NDIS and customer care are part of our DNA.
Learn about ISMMandy has over 15 years experience with children and adults who experience developmental difficulties and disabilities.
Zach is passionate about using technology to empower people make sense of difficult funding procedures and legislation.
“I struggle a lot with trusting and connecting to people, however Zac and the team at ISM have helped me every step of the way to maximise the benefits that I gain from mine and my children’s NDIS plans. Now I wouldn’t let anyone else provide this service to us.”
– A proud mother and customer since 2016.
A management plan with ISM empowers you to make informed decisions with the guidance and support of expert professionals.
We listen and give you tips and advice about how to make the most of your NDIS funding.
We do an in-depth review of your plan and see whether it takes into account your goals and needs.
Using our experience and expertise we make helpful suggestions specific to you.
Finally, we explain the different options to you. Only then do you need to make a decision.
The NDIS is complicated; and we believe that by speaking to us, you can find the best path to gaining independence and loving life.
Let’s have a conversation, and let us show you how we can help.
These are just some of the most common questions we get asked.
We have considerable experience and are happy to answer any questions you may have about a new NDIS plan or your existing plan:
Plan Managers deal with all the tricky accounting paperwork and accounting administrative tasks related to your plan – like keeping track of your spending, maintaining accurate financial records, handling claims with the NDIA and making sure your providers get paid, tracking your spending and holding all of your service agreements in a secure location. This means you can focus on the more important stuff, like realising the goals in your plan.
Each customer and supplier that uses ISM services is given a dedicated Relationship Manager (RM). Each RM will work with you directly to ensure that your experience at ISM is handled professionally and as efficiently as possible. As your single point of contact, your RM is committed to the following:
The biggest misconception is that Plan Managers assist participants in locating appropriate services and link participants into services. How to best utilise your funding and locating the best supports for you is typically the role of your NDIS/LAC planner, or Support Coordinator. Your plan manager is primarily responsible for ensuring the supports you choose are paid from your NDIS budget.
If your NDIS/LAC planner has included plan management, you will locate this budget in your NDIS plan in a Support Area: Improved Life Choices (this is Plan Management).
If you do not have this Support Area, you can make a request to your NDIS/LAC planner directly to have your plan, or part of your plan, to be managed by a Plan Management agency.
The NDIS covers the cost of supports across a wide range of areas. From education, employment and community participation, through to your living arrangements, independence, health and wellbeing. What’s covered in your plan will really depend on your individual situation and life goals. The NDIS uses the “reasonable and necessary” framework to determine what support you can be funded for. The NDIS can also fund Plan Management, which gives you more choice and control over what you can purchase. If you want to know more about how the NDIS funds specific costs, contact our team today.
If you want to make changes to your plan down the track, you can always ask for a review of your plan or submit a change of circumstances form. You will need to discuss this directly with your NDIS planner or LAC. Make sure you explain as clearly as possible how and why you need to make adjustments. For example, if your personal circumstances have changed.