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With ISM you’re in safe hands

Since the NDIS was born we have been providing exceptional service and compassionate support to thousands of people:

  • Supporting personal choice with calmness, knowledge and empathy
  • Treating all our stakeholders as though they were our own family.

ISM gives you Control of your NDIS Plan through Support and Guidance

  • Remain in charge of your plan while we take the stress and strain of daily cash management away
  • Keep your independence and relax knowing you can track your funding
  • Allocate and manage your funding to where you need it most
  • The comfort of making the right purchases you need on time, every time at the right price.

We are your partner to gaining independence and loving life

The NDIS is complicated. With our experience and expertise by your side, you can live the life you want. We are built on customer recommendations and are a true boutique family-managed business. A deep commitment to the aims of the NDIS and customer care are part of our DNA.

Learn about ISM

Mandy

Mandy has over 15 years experience with children and adults who experience developmental difficulties and disabilities.

Zach

Zach is passionate about using technology to empower people make sense of difficult funding procedures and legislation.

Why so many people like you choose ISM

Personal relationship manager

Treated with respect and care

Fast invoicing processing

ndis-plan-managers

Permanent support throughout

What makes us successful

“I struggle a lot with trusting and connecting to people, however Zac and the team at ISM have helped me every step of the way to maximise the benefits that I gain from mine and my children’s NDIS plans. Now I wouldn’t let anyone else provide this service to us.”

– A proud mother and customer since 2016.

Where to start with ISM

A management plan with ISM empowers you to make informed decisions with the guidance and support of expert professionals.

It’s easy to find out if ISM are the right fit for you:

The NDIS is complicated; and we believe that by speaking to us, you can find the best path to gaining independence and loving life.

Let’s have a conversation, and let us show you how we can help.

Speak to us today

Call: 1800 954 559

ISM can answer all your questions

These are just some of the most common questions we get asked.

We have considerable experience and are happy to answer any questions you may have about a new NDIS plan or your existing plan:

What are the benefits of Plan Management?

Plan Managers deal with all the tricky accounting paperwork and accounting administrative tasks related to your plan – like keeping track of your spending, maintaining accurate financial records, handling claims with the NDIA and making sure your providers get paid, tracking your spending and holding all of your service agreements in a secure location. This means you can focus on the more important stuff, like realising the goals in your plan.

What is Relationship Management?

Each customer and supplier that uses ISM services is given a dedicated Relationship Manager (RM). Each RM will work with you directly to ensure that your experience at ISM is handled professionally and as efficiently as possible. As your single point of contact, your RM is committed to the following:

Participants and Nominee

  • Take any questions or queries you have and own the solution – non-urgent enquiries should be directed to your RM’s email address; urgent enquiries should be directed to 1800 954 559.
  • Touch base with you at least every 3 months via email or if necessary by phone to see how we can strengthen our relationship and enhance our service.
  • Contact you from time to time discuss:
    • ideas and services that may be beneficial for you as a customer.
    • changes to the scheme or our procedures.

Suppliers

  • Take any questions or queries you have and own the solution – non-urgent enquiries should be directed to your RM’s email address; urgent enquiries should be directed to 1800 954 559.
  • Giving you a progress report within 24 hours if it can’t be resolved in that time.
  • Touch base with you at least every 3 months via email or if necessary by phone to see how we can strengthen our relationship and enhance our service.
  • Contact you from time to time discuss:
    • ideas and services that may be beneficial for you as a business partner.
    • changes to the scheme or our procedures.
  • Your RM is there to deliver:
    • a personalised service and address any problems or issues you may have.
    • to ensure you get the very best from ISM as a valued business partner.
What do plan managers not do?

The biggest misconception is that Plan Managers assist participants in locating appropriate services and link participants into services. How to best utilise your funding and locating the best supports for you is typically the role of your NDIS/LAC planner, or Support Coordinator. Your plan manager is primarily responsible for ensuring the supports you choose are paid from your NDIS budget.

What if I don’t have plan management in my plan?

If your NDIS/LAC planner has included plan management, you will locate this budget in your NDIS plan in a Support Area: Improved Life Choices (this is Plan Management).

If you do not have this Support Area, you can make a request to your NDIS/LAC planner directly to have your plan, or part of your plan, to be managed by a Plan Management agency.

What is covered by the NDIS? What can I claim under NDIS?

The NDIS covers the cost of supports across a wide range of areas. From education, employment and community participation, through to your living arrangements, independence, health and wellbeing. What’s covered in your plan will really depend on your individual situation and life goals. The NDIS uses the “reasonable and necessary” framework to determine what support you can be funded for. The NDIS can also fund Plan Management, which gives you more choice and control over what you can purchase. If you want to know more about how the NDIS funds specific costs, contact our team today.

Can I make changes to my NDIS plan?

If you want to make changes to your plan down the track, you can always ask for a review of your plan or submit a change of circumstances form. You will need to discuss this directly with your NDIS planner or LAC. Make sure you explain as clearly as possible how and why you need to make adjustments. For example, if your personal circumstances have changed.

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