A SERVICE THAT STANDS APART

WHAT MAKES ISM PLAN MANAGEMENT DIFFERENT?

Why Choose ISM Plan Management?

ISM Plan Management is dedicated to providing a distinct, tailored, timely service that distinguishes us from our competitors. We believe in providing unparalleled service features designed with the convenience and needs of our customers in mind.

RAPID INVOICE PROCESSING

We understand the importance of timely transactions at ISM, so we are committed to paying invoices within an impressive 2 to 5-day window. Our efficiency extends beyond the regular business days as we go the extra mile to process invoices during public holidays, including the Christmas shutdown and other public holidays throughout the year. With our unique 6-day-a-week invoice processing system, we ensure our service never skips a beat.

24/7 RECEPTION TEAM

We believe that effective communication is vital for excellent service delivery. Our 24/7 reception team is always at your beck and call, ready to answer your questions without any wait time. Experience the warmth and efficiency of our human agents, available round the clock to offer prompt solutions and guidance.

Real-time Invoice Data and Financial Analysis

We empower our customers with our app ‘myDashboard’ portal, which provides real-time access to live invoice data. This feature lets customers easily monitor their invoice status anytime, anywhere. Additionally, as part of our commitment to financial transparency, we provide free monthly statements and budget analysis. This information is critical in helping our customers understand their spending habits and highlighting areas of over or under-spending, hence promoting efficient financial management.

Product Procurement Service

Our Product Procurement Service allows us to purchase products on behalf of our customers. This gives our clients the advantage of accessing items from eBay and other online retailers that aren’t usually accessible to NDIS customers, ensuring a seamless shopping experience with no out-of-pocket expense.

Priority Payment Service

We offer a Priority Payment Service for Suppliers. This service incurs no additional charge to the participant but empowers suppliers to access their payments even faster for a small fee. It’s one of the ways we facilitate a smoother, faster business process for all involved.

VIP Subscription Service

To enhance our customer service experience further, we offer a VIP subscription service. This premium service provides our customers with unlimited access to training in place of Support Coordination and priority customer support via email. At ISM, we believe in delivering not just a service but a comprehensive experience that enriches and simplifies the lives of our customers.

SELF-MANAGEMENT TRAINING

ISM also provides stand-alone plan management training for all eligible clients. The training includes building financial skills and organisational skills to enhance your ability to direct support and develop your self- management capabilities.

YOU MAY BE WONDERING WHAT ALL THIS MIGHT COST? WE AIM TO KEEP OUR FEES AFODABLE AND FAIR.

PLAN MANAGEMENT

THERAPY CENTRE

ASSESSMENTS