General NDIS FAQs
Am I eligible for the NDIS, and how do I apply?
Start by calling the NDIS at 1800 800 110 or visit the NDIS website to see if you’re eligible and begin the application process.
What is covered by the NDIS, and what can I claim?
The NDIS covers various support areas tailored to your situation and goals. Learn more about specific costs and the “reasonable and necessary” framework.
What’s the difference between non-registered and registered providers?
Registered providers meet NDIS quality standards, while non-registered providers don’t. Using a Plan Manager allows you to access both, giving you more choices in selecting providers.
Can I make changes to my NDIS plan?
You can request a review or submit a change of circumstances form. Discussing this with your NDIS planner or LAC and explaining the need for changes is vital.
How do I find service providers?
To find service providers under the NDIS, participants can use the NDIS Provider Finder tool available on the NDIS website, which allows them to search for registered providers by location, service type, and accessibility features. Additionally, participants can seek recommendations from their Local Area Coordinator (LAC) or support coordinator, who can provide tailored advice and connect them with suitable service providers.
ISM Plan Management Services FAQs
What does the VIP Subscription Service entail?
We offer a VIP subscription service to enhance our customer service experience further. This premium service provides our customers unlimited access to training in place of Support Coordination and priority customer support via email and phone. At ISM, we believe in delivering not just a service but a comprehensive experience that enriches and simplifies the lives of our customers.
- MMM1-5 (non-remote) – $39.99
- MMM6 – (remote) $59.99
- MMM7 – (very remote) $64.99
How does Plan Management benefit me?
Our Plan Managers handle the complex administrative tasks related to your plan, like tracking expenses, providing financial statements, providing you access to the myDashboard app Our Plan Managers handle the complex administrative tasks related to your plan, like tracking expenses, providing financial statements, providing you access to the myDashboard app, handling NDIS claims, paying providers, and securely storing service agreements. This allows you to concentrate on achieving your plan’s goals., handling NDIS claims, paying providers, and securely storing service agreements. This allows you to concentrate on achieving your plan’s goals.
What if Plan Management needs to be included in my plan?
If plan management isn’t included in your NDIS plan, you can request this feature through your NDIS/LAC planner. Look for the Support Area: Improved Life Choices in your plan for details.
What are Plan Managers NOT responsible for?
Plan Managers primarily handle payment of support from your NDIS budget and do not assist in locating or linking participants to appropriate services. That’s usually the role of NDIS/LAC planners or Support Coordinators.
How do I switch to your Plan Management services from another provider?
Switching to our Plan Management services is a smooth and hassle-free process. Simply contact our team at 1800 954 559, and we will guide you through the transition process. We’ll handle all the necessary paperwork and liaise with your existing provider to ensure a seamless transfer.
What support will I receive to understand my budget and spending?
Our dedicated team of experts is here to help you understand your budget and spending. Through regular updates, comprehensive reports, and one-on-one consultations, we’ll ensure that you have a clear understanding of your financial situation and how to best utilise your funds.
How are conflicts of interest handled with Plan Management?
We take conflicts of interest seriously and have robust policies in place to ensure transparency and integrity in our services. All potential conflicts are identified, recorded, and managed appropriately to prevent any adverse impact on our customers.
Can I monitor the status of my invoices and payments online?
Yes, you can monitor the status of your invoices and payments through our myDashboard app. You’ll have real-time access to your financial information, enabling you to track the progress of payments and manage your budget effectively.
What are the steps to terminate Plan Management services if I’m not satisfied?
Your satisfaction is our priority, and if you’re not satisfied with our Plan Management services, you can terminate at any time. To begin the termination process, please contact our customer support team, who will assist you with the necessary steps and ensure a smooth transition to another provider if required.
Does ISM have an app?
Yes, we offer a user-friendly web-based app that provides you with easy access to your account, budget, invoices, and other essential information. You can access our app by clicking here, and our support team is always available to assist you with any queries or technical issues.
Plan Management Payment Details FAQs
Where should I send my invoices?
Invoices can be sent via email to [email protected], faxed to 07 2102 4900, or hand-delivered or posted to any of our office locations found on our contact us page.
Does ISM process same-day payments?
Yes, we offer same-day payment for supplier invoices. Suppliers can submit a Priority Payment request form here. Please note that normal processing takes 2-5 business days, and priority payments may include a 4% Processing Fee. More details are in our Priority Payment Policies.
How long does it take for suppliers to be paid?
Usually, it takes 2-5 business days for payments to reach suppliers. Delays can occur due to various reasons such as incorrect invoicing, delays in submission, or changes in participant plans.
Can I get reimbursed for expenses I’ve paid for?
Yes, you can be reimbursed for eligible expenses. Use our Reimbursement Request form here or call 1800 954 559for a paper-based form.
What information is needed on an invoice?
NDIS tax invoices require specific information which can be downloaded fromhere .
Therapy Centre – Rockhampton FAQs
What services does the Therapy Centre offer?
Our multidisciplinary team in Rockhampton provides services such as physiotherapy, occupational therapy, psychology, art therapy, functional capacity assessments, and neuro sequential model of therapeutics assessments.
How can I schedule an appointment with a therapist?
To schedule an appointment, please call our Rockhampton location at 1800 954 559 or send an email to [email protected]
What are Functional Capacity Assessments, and how are they conducted?
Functional Capacity Assessments evaluate an individual’s ability to perform daily tasks. Our trained professionals conduct these assessments through observations, interviews, and standardised tests.
Can you tell me more about the Neuro Sequential Model of Therapeutics (NMT) Assessments?
The NMT is a comprehensive approach to understanding and treating complex developmental trauma. Our trained therapists use this model to tailor interventions to individual needs.
Who are the therapists on the multidisciplinary team?
Our team consists of experienced professionals in fields such as physiotherapy, occupational therapy, psychology, and counselling. Learn more about our team members here
How do I know which therapy or assessment is right for me or my family member?
Our therapists will work with you to understand your unique needs and recommend the most appropriate therapy or assessment. Feel free to contact us for a consultation.
sign up online now
Speak to us
Related Services:
NDIS PM Capacity Building
Start your journey toward true independence and self-managed NDIS with ISM’s training service >NDIS budget tool
Take command of your NDIS funding with our friendly NDIS budget tool >Assessments
Independent Support Management offers a comprehensive suite of assessments tailored to meet the unique needs of National Disability Insurance Scheme (NDIS) participants, Child Safety clients, and private individuals >What makes us successful
“Because they are local, and come highly recommended!”
“They answered the phone, and I had a friendly conversation with AB.”
“Easy, local, Face-to-face.”
“My family member is using ISM, so I brought all my kids over to ISM. ”
“ISM allow me to approve my invoices before they are processed using their Dashboard feature. ”
“Plan Management and Therapy in one place.”
“My brother is a client of yours and he is happy with the service provided.”
“My friend said you guys were great and highly recommended.”
“ISM pays bills on time and keeps an eye on the budget. They also have a local presence in my community.”
“Your company was recommended.”
“You are very easy to deal with both as a customer and a supplier.”
“The only company that got back to me straight away. I was also given a direct phone number to ring if any queries, so thank you.”