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About Us

Independent Support Management (ISM) is a nationally based company providing services for participants and service providers who are connected to the National Disability Insurance Scheme (NDIS). Our founders and staff recognise that participants have an overwhelming need to become empowered through their NDIS plans. ISM will strive to work alongside our people to achieve their goals and inspire their personal independence as the outcome of our service.

Our founders and staff have experience in areas of psychology, disability, mental health, finance, and business. Working together they have developed an approach to provide developmentally-appropriate guidance for the coordination of NDIS participant’s funds. Using person-focused technology, our approach tracks independence and quality during your journey with us.

Our team looks forward to answering any enquires you have about your NDIS plan.

ISM Founders

Mandy Dexter – Managing Director

Mandy is a registered psychologist who has owned and operated her own private practice for over 15 years. She has extensive experience in working with children and adults who experience developmental difficulties and disabilities. Mandy works passionately to ensure people have access to the highest level of service possible for her clients and their NDIS funding options. She is dedicated to making sure ISM can provide a space to assist people in overcoming their fears and misgivings about the new NDIS system. Mandy is very excited about the NDIS implementation across Australia, and believes it is a very positive system for people living with disabilities in Australia. The NDIS is inclusive, innovative and in line with the current Convention of the Rights of Persons with Disabilities under the United Nations, and she is thrilled to be involved in this transformative, world-first approach.

Zachary Dexter - Executive Director

Zachary is young, driven business owner who has taken industry inspiration from a diverse working background. His extensive management experience guides his work operations and informs his drive for the provision of exceptional service to his customers. Zach has extensive experience in culture management and change initiatives within large financial institutions and has completed formal studies in Business Management. Zach also pursues social entrepreneurial ventures in a number of different sectors.


Our Plan Management Team is able to support participants across all areas of Australia, including regional and remote. The Team is available full-time and has experience in bookkeeping, accounting, financial lending and are certified by Charter Professional Accountants Australia.

ISM can help you Kickstart Your Plan and your NDIS journey to ensure you are able to utilise your funding in the most useful way.

ISM offers two NDIS business services that can Kickstart your NDIS business. If you require training, workshops, or business mentoring, we have you covered.

ISM Vision

ISM, supporting NDIS participants to independence.

ISM Mission

ISM’s mission is to remain a leader of innovation within the NDIS marketplace. We strive to bring participants, providers and communities together. Our mission seeks to help participants achieve greater independence through dynamic provisions and innovative technological advances.

ISM Purpose Statement

ISM’s purpose is support and guide participants throughout their NDIS journey and help them achieve their goals and ambitions to their fullest potential.

ISM Values

ISM’s values drive how the business operates. We embrace diversity and the needs of all stakeholders within the NDIS marketplace. We believe our successes and the challenges we have overcome along the way have helped create positive change within the business and the NDIS marketplace. We encourage fun, openness, and the well-being of all stakeholders.

ISM Strategy

ISM values its promotion of choice, flexibility, care and creativity in driving strategy. These values are key to supporting a participants’ empowerment and self-determination. In addition to empowering all stakeholders, our innovative approach to technology within the NDIS marketplace means we are well placed as strategic leaders and thinkers within the NDIS business sector. Specifically, we aim to provide and utilise proven, cutting edge technologies such as the Blockchain to drive growth and innovation both within ISM and the disability support sector as a whole.

Core Methodologies

ISM’s strong core methodologies centre around creating and fostering a culture that embodies a participant centred, strength-based, recovery-oriented approach. Our core methodologies inform our approach to engagement within the NDIS sphere and the wider community.

Comments & Complaints

Your comments and feedback are vital in helping us be better! Comments and complaints are always welcome. Please visit the contact page to submit an enquiry and we will get back to you ASAP.

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